JOB PURPOSE:
Caseworker will Provide appropriate and timely case management services; assesses the needs of individuals with protection concerns develop case management plans implementing these as per evolving protection needs and concerns, ensuring appropriate follow-up while creating a climate of trust and care. Conduct protection activities in-line with project activities and indicators as directed by supervisors and management.
RESPONSIBILITIES:
CASE MANAGEMENT [CASE IDENTIFICATION, REFERRAL, FOLLOW-UP, DIRECT SERVICE, CLOSURE]
- Manage an open caseload as per INTERSOS standards;
- Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met;
- Carry out comprehensive assessments for each client after receiving their consent for same. Consider emotional, behavioural, and social factors that affect their psychosocial well-being as well as protection and risk factors;
- Develop a tailored case plan with the client, based on the needs identified during the assessment;
- Refer clients to the appropriate and desired services and, when necessary and deemed safe, accompany them to different service providers;
- Provide continuous basic emotional support via regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols;
- Close cases when the objectives in the case plan have been met and no further needs have been identified
REPORTING & ADMINISTRATIVE RESPONSIBILITIES
- Document cases and ensure that any progress on the individual action plan and any significant change in the client’s psychosocial well-being and overall situation is duly recorded in a timely fashion;
- Participate in individual supervision sessions on a weekly basis with the Case Worker Team Lead, bringing immediate attention to any case of special/emergency needs;
- Participate in internal case conferences, team meetings, training, and workshops as scheduled by the supervisory and management team;
- Document all general protection activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Case Worker Team Lead for compilation.
DATA PROTECTION, CONFIDENTIALITY & ADHERENCE TO PROTECTION PRINCIPLES
- Ensure proper and safe filing and archiving of case management files to maintain data confidentiality as per INTERSOS and international standards;
- Carry out all tasks respecting key protection principles, including but not limited to;
- do no harm;
- non-discrimination;
- confidentiality,
- accountability, and;
- need-to-know principles
OTHER GENERAL PROTECTION ACTIVITIES
- Conduct service mapping assessments in the assigned area and support the development of referral systems with different service providers and the local NGO/CSO partner;
- Plan and implement awareness-raising activities, focus group discussions, and training workshops as instructed by the supervisory/managerial team;
- Ensure that the help desk is properly staffed, equipped, and informed;
- Collaborate with INTERSOS teams from other departments (WASH, Health & Nutrition, Livelihoods, etc…) in order to ensure holistic solutions to beneficiaries’ needs;
- Ensure good relationships and coordination with the main service providers in the area of intervention to ensure prompt referral, follow-up, and information sharing;
- Identify and report gaps in the availability and quality of service provision for clients in the target areas;
- Any other activities specified by the supervisory/managerial team.
POSITION REQUIREMENTS:
- Minimum 1-year of work experience with an INGO, NGOs, and/or local authorities in Nigeria;
- University degree in a related field (e.g. Social Work, Psychology, Law, etc…);
- Essential computer literacy (Microsoft Office Suite, e-mail, etc…);
- Excellent interpersonal and communication skills;
- Ability to work both independently and as part of a team;
- Ability and motivation to work well with local authorities, local leaders, and the local community;
- Willing to work extra hours and available at the weekend for emergency cases;
- Capacity to work under pressure and willingness to work and live in a complex context;
- Fluency in English, Kanuri, and Hausa.
How to apply
Interested candidates should complete this form and attach their CV with the following format “Surname Position you applied for”. ONLY applicants whose competencies meet the requirement of the position will be contacted.
Application deadline: apply no later than 10th March 2023 at 4:00 PM.
PLEASE NOTE: Women are strongly encouraged to apply.
INTERSOS does not ask for any form of payment at any stage of recruitment. Applications are processed according to the order of arrival. INTERSOS reserves the right to close the offer before the term initially expressed in the advert if an applicant is accepted.
For more information about INTERSOS, go to https://www.intersos.org/en/what-we-do/nigeria/