Lebanon: Programme Manager - Head of Base - Lebanon

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

1.Terms of reference

Job Title: Programme Manager - Head of Base
Code: SR-34-523
Country: Lebanon
Duty Station: Tyr in Lebanon (approximately 70% of the time) and Amman in Jordan (approximately 30% of the time) with regular visits to the project locations
Starting date: 15/06/2018
Contract duration: 12 months
Reporting to: - Head of Mission Lebanon and Head of Mission Jordan for project management-related responsibilities and tasks - Regional Director Middle East for programme development-related responsibilities and tasks
Supervision of: 10 technical staff in Lebanon + support staff and volunteers+ 8 staff in Jordan + consultants Dependents: According to INTERSOS HR Manual

2. General context of the project

Clear gaps in service delivery and pre-existing lack of capacity and financial constraints have been exacerbated by refugee population influx, which is often concentrated in the most vulnerable areas of Jordan and Lebanon. The intervention aims to relieve some of these pressures and to build the resilience of refugees and host communities through a participatory approach that increases access to effective water and sanitation services and improves health outcomes through improved hygienic environments and practices. The action will target both Syrian refugees living in the targeted communities and the communities hosting them who have faced significant challenges with increased populations. A holistic approach will be taken to help stabilise the communities and to build the resilience of both groups.

The action will achieve this by improving both physical WatSan infrastructure and enhancing the capacity of institutions and communities to manage WASH services and practices in a participatory and inclusive manner.

Support will be provided at a network, community and individual level to ensure a holistic and sustainable approach, tailored to the needs of specific communities and the different contexts across Jordan and Lebanon. These activities, will achieve the specific objective of improving stability and resilience of Lebanese and Jordanian communities hosting Syrian refugees through improved access to water, sanitation and hygienic health outcomes. This enhanced resilience will contribute to a longer-term response to the Syria crisis, helping address not just the short term humanitarian needs but the root causes of vulnerability and social tension and provide assistance that is locally centred, sustainable and cost-effective.

The Programme is co-funded by a regional EU fund and it is implemented in consortium with ACTED (leading Agency) and ACF in both Lebanon and Jordan. The programme is complemented by funds and other financing of other agencies (Italian Cooperation, Foundations).

3. General purpose of the position

The general purpose of the position is to ensure the proper and effective implementation of all activities planned by INTERSOS to achieve the intervention objectives and expected results, including all related administrative and financial aspects.

4. Main responsibilities and tasks

The Project Manager is in charge of the coordination and supervision of INTERSOS project component activities, ensuring timely and quality implementation and monitoring in compliance with relevant Standard Operating Procedures, International Principles and Guidelines, International Standards, Good Practices in WASH Responses, INTERSOS Fundamental Charter and Code of Ethics. Moreover, the Project Manager is in charge of supporting the Head of Mission Lebanon and Head of Mission Jordan in the development, implementation and evaluation of the WASH strategy and programme at country and regional level.

Main responsibilities:

1. Planning, coordinating, monitoring and evaluating the project activities (improvement of water and sanitation infrastructure at community level; improvement of water and sanitation facilities in public institutions; improvement of water and sanitation facilities at household level; capacity building of water authorities and establishments; creation and support of community committees; hygiene promotion and information events), ensuring timely and quality delivery of the targets set as per approved project proposal.

2. Building the capacity, coordinating and supervising the project national staffs, as well as the local counterparts, providing ad hoc training sessions and continuous on-the-job coaching.

3. Maintaining relations pertaining to the project activities and the WASH programme at large with donors, local authorities, government institutions, partners, key stakeholders, and other relevant actors at the regional, national and field level.

4. Assisting the development, implementation and evaluation of the WASH strategy and programme at country and regional level, providing technical inputs, suggestions for improvements and recommendations for future actions.

More specifically:

Project activities planning, coordination, monitoring and evaluation

1. Contribute to defining the Memorandum of Understanding (MoU) to be signed with the consortium partners and the local counterparts in the project framework.

2. Prepare, manage and regularly update the project activities work plan and related financial plan / procurement plan, ensuring timely and quality implementation in compliance with the defined project strategy, as well as INTERSOS and donor guidelines.

3. Undertake detailed technical assessments of the WASH needs and gaps of the target populations in the project areas to define the exact locations of intervention and the beneficiaries.

4. Coordinate with the logistic, administration and finance staffs to procure all equipment, supplies and materials, as well as works and services, required to implement the project activities, ensuring cost efficiency and accountability in compliance with INTERSOS and donor regulations and procedures.

5. Supervise the use and keep updated records of the project resources.

6. Provide inputs, guidance and support to ensure the quality implementation of the project activities from the technical point of view.

7. Promote age, gender and diversity sensitive approaches into the project activities, as well as social cohesion by facilitating access and participation of vulnerable host communities.

8. Elaborate and set up specific mechanisms to monitor and evaluate the project activities, as well as to collect feedback and complaints from beneficiaries and target populations at large.

9. Undertake field visits to the project locations as needed to continuously monitor the progress and the quality implementation of the project activities.

10. Continuously assess, analyze and evaluate the impact of the project activities to inform and adjust the programme accordingly.

11. Report in a timely manner to the Head of Mission any eventual challenges or delays faced, loss or damage occurred, fraud or misuse detected in the daily implementation of the project activities.

12. Work closely with the colleagues to ensure the integration of the project activities with other projects and sectors of intervention.

13. Provide the Communication Department in the HQ with relevant information on the project activities, as well as related photo and video documentation, prior notification to the Head of Mission.

Project national staffs and local counterparts capacity building, coordination and supervision

1. Coordinate with the human resources staffs to carry out the identification and selection of the project national staffs, as required.

2. Define the operating processes required to ensure a proper management of the project (roles, decision-making, operating procedures, working methodologies, etc.).

3. Train, coordinate and supervise the project national staffs, promoting role-positioning, capacity building and assumption of responsibility, as well as motivation and cohesion, and evaluate their performance.

4. Ensure that the project national staffs respect INTERSOS rules and regulations, and adheres to INTERSOS Fundamental Charter Values and Code of Ethics.

5. In cooperation with the consortium partners, continuously assess the training needs of the local counterparts, design the capacity building programme and develop the related material for enhanced quality and sustainability of service provision according to international standards and principles.

Project reporting

1. Elaborate and monthly update the internal monitoring and evaluation tool, the Project Appraisal Tool (PAT), for submission to the Head of Mission.

2. Prepare the project narrative and financial reports, as well as other ad hoc reports and material, according to INTERSOS and donor requirements.

3. Ensure that all data related to the project activities are disaggregated by sex and age, in order to develop profiles on the different needs and realities of women, girls, boys and men, for reporting and analysis purposes.

4. Ensure that all supporting documents (means of verification) and general project documents are properly filled in and filed.

Coordination and representation

1. Establish and maintain collaborative relations with the consortium partners (ACTED and ACF), as well as relevant donor officers, local authorities, government institutions, project stakeholders and other humanitarian actors.

2. Participate in meetings with relevant donor officers, programme and financial, according to the guidelines of the Head of Mission.

3. Facilitate field visits by donor missions.

4. Proactively participate in WASH and Inter-Sector coordination meetings, as well as relevant thematic working groups, at regional, national and field level, as required.

Programme development

1. Continuously assess the WASH needs and gaps of target populations in current and prospective areas of operations, periodically update the WASH situation analysis and inform the programme accordingly.

2. Continuously assess the WASH response capacity of potential partners.

3. Support the development, implementation and evaluation of the WASH strategy and programme at country and regional level, providing technical inputs, suggestions for improvements and recommendations for future actions.

4. Support the design, promotion and elaboration of new WASH interventions.

5. Conduct missions to other countries of operations, according to the guidelines of the Regional Director.

6. Stimulate and maintain active exchange of WASH information and experience within the region on useful news, publications, tools, best practices and lessons learned, to create opportunities for learning, promote harmonization of programme, and ensure common approaches and methodologies across the different countries of operations.

5. Required profile and experience

Education

• University degree graduated in a relevant technical discipline (engineering, geology, biology, architecture)

• Specialization in water and sanitation

• Master in a related area

Professional experience

• At least 5 years of professional experience in a multicultural environment, in the humanitarian-recovery-development space

• Previous WASH experience with follow up of infrastructural projects

• Previous experiences in European Union and Italia Cooperation funded projects is an asset

Professional requirements

• In-depth understanding of WASH issues

• Ability to set high standards for quality of work

• Technical competencies

• Ability to manage human, technical, administrative and financial resources

• Facilitating and encouraging open communication in the team, communicating effectively

• Demonstrated capacity of writing project proposal

• Very good knowledge of Microsoft Office suite

Languages

• Fluency in English, spoken and written

• Arabic is an asset

Personal requirements

• Good communication skills, both written and oral

• Self-development, initiative-taking

• Strong organizational and problem-solving skills with analytic approach

• Ability to integrate and work well within multicultural teams

• Acting as a team player and facilitating team work

• Ability to achieve results effectively, considering the need for speed, scale and quality

• Ability to develop and maintain collaborative relationships

• Flexibility to adapt to fluid situations in order to achieve objectives

• Willingness and commitment to work in the humanitarian sphere

For further information and to apply, follow the link below:

https://www.intersos.org/en/work-with-us/#intersosorg-vacancies/vacancy-details/5adf2fc64097ad2f7108c4b5/

In case you encounter difficulties applying through INTERSOS' platform, you can also apply by sending your CV, motivation letter and 2 references via email to recruitment@intersos.org , with subject line: "**SR-34-523 Programme Manager - Head of B**ase - Lebanon**".

Only short-listed candidates will be contacted for the first interview.